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Support

Email [email protected], or contact your Pathfndr account manager. For support hours, escalation contacts and incident updates, ask your account manager.

What to include​

  • The X-Request-Id of the request (response header, error.request_id, or the search's request_id)
  • The time, with time zone
  • The endpoint and HTTP status, and error.code if any
  • For bookings: the provider, your internal_reference, and the provider's confirmation number (supplier_booking_ref)

Never send us your API key, and do not send passenger data unless we ask for it.

Account requests​

Ask your account manager to:

  • issue a sandbox or live key, rotate a key, or revoke a leaked key;
  • enable another provider for your key;
  • get the onboarding sheet listing the providers enabled for your keys.